Browsing Faculty of Economic and Management Sciences by Author "Opute, Abdullah Promise"
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A structural equation modelling evaluation of antecedents and interconnections of call centre agents’ intention to quit
Iwu, Chux Gervase; Opute, Abdullah Promise; Jaiyeola, Afeez Olalekan (MPDI, 2021)Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ...