Browsing Faculty of Economic and Management Sciences by Subject "Knowledge management"
Now showing items 1-3 of 3
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Barriers to tacit knowledge retention: an understanding of the perceptions of the knowledge management of people inside and outside the organisation
(AOSIS Open Journals, 2013)BACKGROUND: Knowledge loss causes challenges for organisations that wish to remain competitive. These organisations must identify the risks that could lead to knowledge loss and become aware of issues that affect knowledge ... -
Institutional arrangements for Knowledge management and monitoring and evaluation in G2G partnerships
(ProQuest, 2018)Knowledge management (KM) is a well-established management approach that is applied across public sector, civil society (and corporate sectors in future) by systematically creating, preserving and optimally utilising the ... -
A structural equation modelling evaluation of antecedents and interconnections of call centre agents’ intention to quit
(MPDI, 2021)Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ...