Transferring knowledge to digital natives in a South African organization

Abstract

Knowledge transfer of both tacit and explicit knowledge within an organization forms a crucial component of organizational continuity. In the age of technology, the manner in which knowledge is transferred from one employee to the other has also been affected by the introduction of technology and social media platforms. This study aims to understand the knowledge transfer process between younger generation and older generation employees classified in this study as baby boomers and millennials in an Information Technology (IT) department of a financial institution in Cape Town, considering the young population of South Africa.