Browsing Information Systems by Subject "Repertory grid"

Now showing items 1-2 of 2

    • Understanding IT management in Higher Education 

      Bytheway, Andrew J.; Whyte, Grafton; Venter, Isabel (2015)
      A meeting of academics concluded that the management of IT resources in education is sub-optimal and under-researched. The extent of IT-related changes indicates a need for strategic management, proper attention to the ...

    • The V-model of service quality: An African case study 

      Whyte, Grafton; Bytheway, Andy (Emerald Group Publishing Limited, 2017)
      This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...