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The V-model of service quality: An African case study
(Emerald Group Publishing Limited, 2017)
This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...
Understanding IT management in Higher Education
(2015)
A meeting of academics concluded that the management of IT resources in education is sub-optimal and under-researched. The extent of IT-related changes indicates a need for strategic management, proper attention to the ...