Browsing Research Articles by Title
Now showing items 44-46 of 46
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Understanding stakeholder expectations in higher education
(CONF-IRM, 2017)Higher education invests heavily in information technology and information systems, with variable outcomes. Organisations in other sectors, such as engineering, the defence industry, public administration and business, ... -
Using social media to support community development: A case study of e-inclusion intermediaries in underprivileged communities of South Africa
(IEEE, 2019)For many marginalized community members e-inclusion intermediaries (e-IIs) are the only accessible and affordable option to access computers and the Internet, yet their use of the provided ICTs is low. This is due to a ... -
The V-model of service quality: An African case study
(Emerald Group Publishing Limited, 2017)This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...