Browsing Faculty of Natural Sciences by Author "Blake, Edwin H."
Now showing items 1-9 of 9
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Blake, Edwin H.; Tucker, William D. (CTIT, 2004)[more][less]
Abstract: Connecting people across the Digital Divide is as much a social effort as a technological one. We are developing a community-centered approach to learn how interaction techniques can compensate for poor communication across the Digital Divide. We have incorporated the lessons learnt regarding Social Intelligence Design in an (abstract) device called the SoftBridge. The device allows information to flow from endpoints through adapters (getting converted if necessary), and out to destination endpoints. Field trials are underway with two communities in South Africa, disadvantaged deaf users and an isolated rural community. First lessons learned show that we have to design user interfaces that allow users to understand and cope with delay (latency) as a necessary consequence of our approach. URI: http://hdl.handle.net/10566/617 Files in this item: 1
BlakeTucker-SID2004.pdf (158.2Kb) -
Chetty, Marshini; Tucker, William D.; Blake, Edwin H. (SAICSIT, in assocation with ACM, 2004)[more][less]
Abstract: The digital divide between rural and urban areas within developing countries is vast. We investigate how to address this divide by introducing Information and Communication Technologies (ICTs) into remote rural areas. Our aim is to discover how to create locally relevant software applications with appropriate content for these areas. We use a user centred design approach and a modified software development lifecycle that is participatory, iterative and cyclical. This process is based on principles from Participatory Design and Action Research. This paper presents our initial experience of developing a telemedicine application for a rural village in the Eastern Cape Province of South Africa using this process. We present an overview of the methodology, describe the software application we have developed and cite several challenges we have faced. Finally we conclude that an inter-organisational and inter-disciplinary approach is needed to develop software for remote areas. URI: http://hdl.handle.net/10566/532 Files in this item: 1
ChettyTuckerBlakeICT2004.pdf (386.9Kb) -
Tucker, William D.; Blake, Edwin H.; Marsden, Gary (Telkom, 2004)[more][less]
Abstract: We looked for and found two situations within the South African Digital Divide where constant and severe macro-scale latencies would most likely interfere with the usage of Information and Communication Technology (ICT) solutions. We describe how these systems tend to exhibit both social and technical macro-scale delays. Our experience building bridges for these communities has inspired several innovations with respect to the design, development and measurement of IP communications systems. The main contribution is the Open User Interconnect (OUI) stack, a communications system model that explicitly includes the user in relation to the underlying network. The OUI stack is orthogonal to the Open System Interconnect stack. There are two outcomes from including the user in the model. First, the OUI approach necessitates the adoption of usercentred methods such as Participatory Design and in the case of the South African Digital Divide, the adoption of Action Research principles. The second outcome is a user-centred measurement notion, called Quality of Communication (QoC), that is a macro-scale spin on Quality of Service. QoC explicitly includes the measurement of user behaviour in addition to system metrics. In conclusion, we suggest that these Digital Divide-inspired contributions may be applicable to IP communications system design, development and measurement in general. The paper concludes with a brief dissertation completion plan. URI: http://hdl.handle.net/10566/485 Files in this item: 1
TuckerDigitalDivide2004.pdf (131.4Kb) -
Tucker, William D.; Blake, Edwin H.; Marsden, Gary; Pearson, Murray; Westerveld, Rudi (Telkom, 2007)[more][less]
Abstract: This paper reports on three years of research and fieldwork with a rural wireless Internet Protocol communication project. We built a long-range WiFi network and custom communication software to support a rural telehealth project in the remote Eastern Cape. We report on our work using cellular networks, devices and applications as reference technologies because our users and beneficiaries are very comfortable with them. Of most concern are the technological and contextual issues affecting take up of the systems we designed. The paper intends to provide a summary analysis of our experience so that others in the field can learn from our successes and mistakes with respect to rural Information and Communication Technology for Development (ICT4D) in a South African context. URI: http://hdl.handle.net/10566/487 Files in this item: 1
TuckerIP-Communication2007.pdf (1.427Mb) -
Tucker, William D.; Blake, Edwin H. (International Information Management Corporation, 2008)[more][less]
Abstract: We describe the use of Outcome Mapping to guide the design of a rural telemedicine consultation system in South Africa. While Outcome Mapping was not primarily intended to guide design, we show that it tied in well with a cyclical participatory design method for an Information and Communication Technology for Development project. URI: http://hdl.handle.net/10566/525 Files in this item: 1
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Lewis, John; Tucker, William D.; Blake, Edwin H. (Telkom, 2003)[more][less]
Abstract: Instant Messaging is traditionally a text only a air. However, there are instances when it would be useful to bridge to other types of media, like speech. The SoftBridge is an application framework that enables this kind of communications bridging using instant messages. Its use of protocols like the Jabber Instant Messaging Protocol and the Simple Object Access Protocol makes it simple, open and extensible. It also allows bridging to non IP communications infrastructure, like the telephone network. We describe the design and architecture of the system, protocol and extensibility mechanism. Finally we describe our experimental methodology and discuss the results of our initial experiments. URI: http://hdl.handle.net/10566/537 Files in this item: 1
LewisTuckerBlakeInstantMessaging2003.pdf (202.4Kb) -
Lewis, John; Tucker, William D.; Blake, Edwin H. (Telkom, 2002)[more][less]
Abstract: Users and computing equipment have varying capabilities that include the abilities to exchange text and audio, engage in high bandwidth communication, etc. As the technological options increase, e ective communication between the di erent media has be able to bridge across these options: the bridges have to take into account network quality, end-user equipment capabilities as well as user preferences and capabilities. Our research proposes a Soft- Bridge, an abstracted communications platform for the construction of applications across disparate capabilities found in various Digital Divides. We outline the architecture and the requirements that the SoftBridge has to ful ll. An approach and some initial work is described. URI: http://hdl.handle.net/10566/606 Files in this item: 1
LewisTuckerBlake-SATNAC2002.pdf (126.3Kb) -
Chetty, Marshini; Tucker, William D.; Blake, Edwin H. (Telkom, 2004)[more][less]
Abstract: Rural areas in South Africa have unique conditions such as remoteness and scarcity of reliable public facilities. Information and Communication Technologies (ICTs) introduced into these areas must be suitable for these conditions. Using a user-centred design approach based on Participatory Design and Action Research, we have developed a telemedicine application for a rural village in the Eastern Cape. This paper describes how we determined the requirements and design for the application and why we chose Voice over Internet Protocol (VoIP) combined with a store and forward approach to achieve our telemedicine goals. We present an overview of the methodology we are using, describe the software application we have developed and mention several challenges we have faced to date. Finally we conclude that VoIP and store and forward technologies are appropriate to the South African rural situation. URI: http://hdl.handle.net/10566/621 Files in this item: 1
ChettyTuckerBlake-SATNAC2004.pdf (287.0Kb) -
Chetty, Marshini; Tucker, William D.; Blake, Edwin H. (Telkom, 2003)[more][less]
Abstract: There is a great disparity between those who have access to Information and Communication Technologies (ICTs) and those that do not. This phenomenon forms part of the Digital Divide. Many ICTs may be used to help overcome this divide if they are applied in a useful way, providing locally applicable content and services. Critical Action Research (CAR) is an approach used to develop such applications. CAR aims to empower people by involving them in the development process. Using CAR, this project investigates how Voice over IP (VoIP) may be applied in a productive way in an underserviced community. VoIP is an ICT used for sending voice over packet switched networks using Internet Protocol. It can be used to integrate data and voice to produce multimedia applications. In South Africa (SA), VoIP may only be provided by Telkom, the Second National Operator and the Under-Serviced Area Licensees. Using CAR and VoIP, an application is being developed to service a specific need of a particular rural community. The application will either provide a service to a small rural business or aid the provision of healthcare in rural areas. The project evaluates how well CAR integrates with a normal Software Development Lifecycle and makes policy recommendations for the use of VoIP in rural SA. URI: http://hdl.handle.net/10566/479 Files in this item: 1
ChettyTuckerBlakeDigitalDivide2003.pdf (35.78Kb)
Now showing items 1-9 of 9