End-user centeredness in antiretroviral therapy services in Nigerian public health facilities
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OBJECTIVE: To describe the perception of end users with regard to end-user centeredness in antiretroviral therapy (ART) service provision in Nigerian public health facilities. DESIGN: A qualitative design was followed. SUBJECTS: and setting: Unstructured focus group discussions were conducted with end users (n = 64) in six locations across the six different geopolitical zones of Nigeria. OUTCOME MEASURES: Data were analysed using the framework approach and Weft QDA® version 1.0.1. qualitative data analysis software. RESULTS: The results focused on end users’ participation in their care, ranging from understanding their diagnosis, choosing from available treatment options and places, and caring for their colleagues and themselves. CONCLUSION: End-user focused ART service provision positions end users to play key roles in decision-making with regard to their care. The findings of this study will be useful for nurses and other healthcare workers when promoting end-user centeredness in ART service provision.