The importance of environmental posture: a cross-case analysis of Sustainable Service Supply Chain Practices of remedial Education Service Providers in the Western Cape.

Abstract

Sustainable Service Supply Chain Management is a concept that is rarely discussed in Sustainable Supply Chain Management literature. Thus, this report explores Service Supply chains and the practices that Education Service Providers adopt in order to address their Triple Bottom Lines. The research report uses the case study method in order to identify concepts stated within the conceptual framework. For this purpose, three case studies were compiled and analysed individually within the same context to allow for comparison. The report then makes use of a cross-case analysis in order to identify similarities and differences in how Education Service Providers address sustainability within their supply chains. Main findings of the research confirmed the conceptual framework provided by the literature and outlines how different Education Service Providers adopt postures to the structuring of supply chains in order to achieve sustainability. Recommendations for further research are also outlined, and possible discussions are provided within the concluding chapter of the report.