Browsing Research Publications by Subject "Knowledge management"
Now showing items 1-2 of 2
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Institutional arrangements for Knowledge management and monitoring and evaluation in G2G partnerships
(ProQuest, 2018)Knowledge management (KM) is a well-established management approach that is applied across public sector, civil society (and corporate sectors in future) by systematically creating, preserving and optimally utilising the ... -
A structural equation modelling evaluation of antecedents and interconnections of call centre agents’ intention to quit
(MPDI, 2021)Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ...