Walking the tightrope of job demands and resources: Leveraging work engagement to counter turnover intentions of information technology professionals
Date
2022Author
Van Heerden, Jana
Du Plessis, Marieta
R. Becker, Jurgen
Metadata
Show full item recordAbstract
Organisations within the banking industry are increasingly confronted with attraction
and retention challenges within their Information Technology (IT) divisions, driven by
an increase in demand for skilled resources within the market. Therefore, the primary
objective of the study was to explore the impact of job resources and job demands
on work engagement and employee turnover intentions within the IT division of a
South African bank. The Job Demands-Resources (JD-R) model was applied as
theoretical framework to identify the unique job resources and job demands driving work
engagement and turnover intentions of employees within this highly specialised section
of the South African banking industry. Quantitative data was collected from 239 IT
professionals via a self-administered, web-based survey measuring work engagement,
job demands and resources, and turnover intentions.