Customer satisfaction at an online store in South Africa

dc.contributor.author	Naidoo, Vinessa
dc.contributor.author	Botsi, Keorapetse G
dc.date.accessioned	2022-02-10T07:38:22Z
dc.date.available	2022-02-10T07:38:22Z
dc.date.issued	2021
dc.identifier.citation	Naidoo, V., & Botsi, K. G. (2021). Customer satisfaction at an online store in South Africa. Journal of Entrepreneurial Innovations , 2(1), 21-36. https://doi.org/10.14426/jei.v2i1.932	en_US
dc.identifier.issn	2708-6232
dc.identifier.uri	https://doi.org/10.14426/jei.v2i1.932
dc.identifier.uri	http://hdl.handle.net/10566/7218
dc.description.abstract	Online shopping has become a common way in which retail businesses are conducted across most parts of the world. South African (SA) retailers such as Takealot, Makro, and Spree added this function to their existing operations. However, the survival of SA online stores is compromised by the competitive activities set by international players, including Amazon, eBay, and Google. Online stores such as Nine West and Mango have closed amidst poor financial performance. The adoption of a customer-centred approach is among the strategies that SA online stores can take to remain competitive.	en_US
dc.language.iso	en	en_US
dc.publisher	University of Western Cape	en_US
dc.subject	Customer satisfaction	en_US
dc.subject	Online store	en_US
dc.subject	South Africa	en_US
dc.subject	Online shopping	en_US
dc.subject	Retail businesses	en_US
dc.title	Customer satisfaction at an online store in South Africa	en_US
dc.type	Article	en_US