dc.contributor.author | Christian, Carmen | |
dc.date.accessioned | 2021-04-22T07:14:40Z | |
dc.date.available | 2021-04-22T07:14:40Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Christian, C. (2018). Patient perceptions of the quality of health services in South Africa quality management conference (in association with COHSASA). Africa Health Congress | en_US |
dc.identifier.uri | 10.13140/RG.2.2.16960.17925 | |
dc.identifier.uri | http://hdl.handle.net/10566/6100 | |
dc.description.abstract | Patient perceptions of quality drives acceptability of health services
(Penchansky and Thomas, 1981).
▪ Services not acceptable less likely to return for follow-up, less likely
to seek healthcare, more likely to access private sector.
▪ Bypassing of closest clinics (Burger & Christian, 2018; Rao & Sheffel, 2018).
▪ Patients with low-quality perceptions of public healthcare services prefer to
utilise private healthcare facilities (Burger et al., 2010; Van der Berg et al., 2010).
▪ Understanding quality of health services – from a user’s perspective – is
essential for health outcome improvements. | en_US |
dc.language.iso | en | en_US |
dc.subject | South Africa | en_US |
dc.subject | Patient perceptions | en_US |
dc.subject | Health services | en_US |
dc.subject | Patient satisfaction | en_US |
dc.subject | Patient experiences | en_US |
dc.title | Patient perceptions of the quality of health services in South Africa quality management conference (in association with COHSASA) | en_US |
dc.type | Article | en_US |