A tale of ‘politics and stars aligning’: Analysing the sustainability of scaled up digital tools for front-line health workers in India
Date
2021Author
Singh, Neha S
Scott, Kerry
LeFevre, Amnesty Elizabeth
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Show full item recordAbstract
India has become a lighthouse for largescale digital innovation in the health sector, particularly for
front-line health workers (FLHWs). However, among scaled
digital health solutions, ensuring sustainability remains
elusive. This study explores the factors underpinning
scale-up of digital health solutions for FLHWs in India,
and the potential implications of these factors for
sustainability.We assessed five FLHW digital tools scaled
at the national and/or state level in India. We conducted
in-depth interviews with implementers, technology and
technical partners (n=11); senior government stakeholders
(n=5); funders (n=1) and evaluators/academics (n=3).
Emergent themes were grouped according to a broader
framework that considered the (1) digital solution; (2)
actors; (3) processes and (4) context.