E-government actor’s perspective: a case of local municipalities in South Africa

Abstract

The public sector in developing countries experience various challenges that have stagnated the implementation of e-government-for-citizens especially in local municipalities. The specific focal point is to highlight the egovernment actor’s viewpoint on what causes the failures of egovernment implementation within local municipalities. The actors are perceived as the creators and transformers on systems and their input is critical in providing a critical reflection on e-government. A purposive sample of 35 egovernment actors was interviewed to give their perspectives on factors that hinder the implementation of fully functional egovernment portals at the municipal level.