Browsing Information Systems by Author "Bytheway, Andy"
Now showing items 1-2 of 2
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Investing in Information: The Information Management Body of Knowledge
Bytheway, Andy (Springer, 2015-01-11) -
The V-model of service quality: An African case study
Whyte, Grafton; Bytheway, Andy (Emerald Group Publishing Limited, 2017)This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...