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The V-model of service quality: An African case study
(Emerald Group Publishing Limited, 2017)
This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...
The impact of information and communications technology infrastructure and complementary factors on intra-African Trade
(Taylor & Francis, 2013)
Trade is one of the cornerstones of socio-economic development for Africa. Intra-continental trade stimulates productive capacity and competitiveness in nations through exposing domestic industries to competition. The ...