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Understanding stakeholder expectations in higher education
(CONF-IRM, 2017)
Higher education invests heavily in information technology and information systems, with variable outcomes. Organisations in other sectors, such as engineering, the defence industry, public administration and business, ...
The V-model of service quality: An African case study
(Emerald Group Publishing Limited, 2017)
This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...
Implementing free Wi-Fi in underprivileged communities: A case study of Project Isizwe
(IEEE, 2017)
A key tool in the fight against poverty and bridging the gap between privileged and underprivileged is access to information. Free Internet connectivity is central to providing this access. This research paper focuses on ...