Browsing Faculty of Economic and Management Sciences by Subject "Repertory grid"
Now showing items 1-2 of 2
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Understanding IT management in Higher Education
(2015)A meeting of academics concluded that the management of IT resources in education is sub-optimal and under-researched. The extent of IT-related changes indicates a need for strategic management, proper attention to the ... -
The V-model of service quality: An African case study
(Emerald Group Publishing Limited, 2017)This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...