Browsing Faculty of Economic and Management Sciences by Author "Whyte, Grafton"
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Understanding IT management in Higher Education
Bytheway, Andrew J.; Whyte, Grafton; Venter, Isabel (2015)A meeting of academics concluded that the management of IT resources in education is sub-optimal and under-researched. The extent of IT-related changes indicates a need for strategic management, proper attention to the ... -
Understanding stakeholder expectations in higher education
Bytheway, Andrew J.; Venter, Isabella; Whyte, Grafton (CONF-IRM, 2017)Higher education invests heavily in information technology and information systems, with variable outcomes. Organisations in other sectors, such as engineering, the defence industry, public administration and business, ... -
The V-model of service quality: An African case study
Whyte, Grafton; Bytheway, Andy (Emerald Group Publishing Limited, 2017)This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience ...