The impact of Information Systems usage on productivity: A retrospective analysis and an empirical study in Cape Town tourism of South Africa

Abstract

In this article, the researchers examine the direct impact of Information Systems Usage to Productivity at Cape Town Tourism. Data for the full sample of individuals who use information systems was analysed. The results clearly demonstrate that information systems has a positive impact on productivity. This is compromised however when there is a lack of training and poor systems performance. The study determined that in order to obtain the best out of the system, end users need to be consulted before implementation of any new system. System performance was also found out to be problematic as faced by employees of Cape Town Tourism when using their information systems.