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A structural equation modelling evaluation of antecedents and interconnections of call centre agents’ intention to quit
(MPDI, 2021)
Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender
customer satisfaction, which has ...
Status of living standards in Nigeria between 2010 and 2013
(Taylor and Francis Group, 2020)
Nigeria experienced a drop in the poverty rate to an average of56.1% between 1999 and 2007. This could be attributed to themeasures taken by the civilian government against adminis-trative corruption, increased domestic ...