Library Portal | UWC Portal
    • Login
    Contact Us | Quick Submission Guide | About Us | FAQs | Login
    View Item 
    •   Repository Home
    • Faculty of Community and Health Sciences
    • Social Work
    • Research Articles (Social Work)
    • View Item
    •   Repository Home
    • Faculty of Community and Health Sciences
    • Social Work
    • Research Articles (Social Work)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    "Satsified and/or dissatisfied?" The experience-based perceptions of social work student customers of studying at an open and distance-learning university

    Thumbnail
    View/Open
    Publishable print (299.4Kb)
    Date
    2013
    Author
    Alpaslan, Nicky
    Angelopulo, George
    Schenck, Catherina (Rinie)
    Metadata
    Show full item record
    Abstract
    Introduction: When labelling institutions of higher education as “service industries”, the consumers of services of such higher institutions can no longer only be regarded as “students” but should be viewed as “customers”. They are customers who seem to be well informed about their rights as consumers, who demand effective and quality services, who voice their concerns and dissatisfaction through formal and informal channels (i.e. in communications to University authorities as well as through public demonstrations and in the media and on social networks (Sander et al., 2000:309)). As an example, one article in the printed media comes to mind (i.e. “Unisa students march to protest high fees, service” by Tsabeng Nthite in The Pretoria News on 23 September 2006:3).
    URI
    http://hdl.handle.net/10566/972
    Collections
    • Research Articles (Social Work) [93]

    DSpace 5.5 | Ubuntu 14.04 | Copyright © University of the Western Cape
    Contact Us | Send Feedback
    Theme by 
    @mire NV
     

     

    Browse

    All of RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    DSpace 5.5 | Ubuntu 14.04 | Copyright © University of the Western Cape
    Contact Us | Send Feedback
    Theme by 
    @mire NV