Browsing Computer Science by Subject "User-centred design"
Now showing items 1-5 of 5
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Blake, Edwin H.; Tucker, William D. (CTIT, 2004)[more][less]
Abstract: Connecting people across the Digital Divide is as much a social effort as a technological one. We are developing a community-centered approach to learn how interaction techniques can compensate for poor communication across the Digital Divide. We have incorporated the lessons learnt regarding Social Intelligence Design in an (abstract) device called the SoftBridge. The device allows information to flow from endpoints through adapters (getting converted if necessary), and out to destination endpoints. Field trials are underway with two communities in South Africa, disadvantaged deaf users and an isolated rural community. First lessons learned show that we have to design user interfaces that allow users to understand and cope with delay (latency) as a necessary consequence of our approach. URI: http://hdl.handle.net/10566/617 Files in this item: 1
BlakeTucker-SID2004.pdf (158.2Kb) -
Chetty, Marshini; Tucker, William D.; Blake, Edwin H. (SAICSIT, in assocation with ACM, 2004)[more][less]
Abstract: The digital divide between rural and urban areas within developing countries is vast. We investigate how to address this divide by introducing Information and Communication Technologies (ICTs) into remote rural areas. Our aim is to discover how to create locally relevant software applications with appropriate content for these areas. We use a user centred design approach and a modified software development lifecycle that is participatory, iterative and cyclical. This process is based on principles from Participatory Design and Action Research. This paper presents our initial experience of developing a telemedicine application for a rural village in the Eastern Cape Province of South Africa using this process. We present an overview of the methodology, describe the software application we have developed and cite several challenges we have faced. Finally we conclude that an inter-organisational and inter-disciplinary approach is needed to develop software for remote areas. URI: http://hdl.handle.net/10566/532 Files in this item: 1
ChettyTuckerBlakeICT2004.pdf (386.9Kb) -
Adesemowo, A. Kayode; Tucker, William D. (SAICSIT in association with ACM, 2005)[more][less]
Abstract: Text communication can be perceived as lacking in chat spontaneity, or plastic, due to medium limitations during interaction. A form of text messaging, Instant Messaging (IM), is now on the uptake, even on mobile handhelds. This paper presents results of using affective gesture to rubberise IM chat in order to improve synchronous communication spontaneity. The experimental design makes use of a text-only IM tool, running on handhelds, built with the Session Initiation Protocol (SIP) and the SIP Instant Messaging and Presence Leveraging Extensions (SIMPLE). The tool was developed with a novel user-defined hotkey – a one-click context menu that fast-tracks the creation and transmission of text-gestures and emoticons. A hybrid quantitative and qualitative approach was taken in order to enable data triangulation. Data collected from user trials affirms that the affective gesture hotkey facility improves chat responsiveness, thus enhancing chat spontaneity. URI: http://hdl.handle.net/10566/464 Files in this item: 1
AdesemowoTuckerInstantMessaging2005.pdf (364.4Kb) -
Tucker, William D.; Blake, Edwin H.; Marsden, Gary (Telkom, 2004)[more][less]
Abstract: We looked for and found two situations within the South African Digital Divide where constant and severe macro-scale latencies would most likely interfere with the usage of Information and Communication Technology (ICT) solutions. We describe how these systems tend to exhibit both social and technical macro-scale delays. Our experience building bridges for these communities has inspired several innovations with respect to the design, development and measurement of IP communications systems. The main contribution is the Open User Interconnect (OUI) stack, a communications system model that explicitly includes the user in relation to the underlying network. The OUI stack is orthogonal to the Open System Interconnect stack. There are two outcomes from including the user in the model. First, the OUI approach necessitates the adoption of usercentred methods such as Participatory Design and in the case of the South African Digital Divide, the adoption of Action Research principles. The second outcome is a user-centred measurement notion, called Quality of Communication (QoC), that is a macro-scale spin on Quality of Service. QoC explicitly includes the measurement of user behaviour in addition to system metrics. In conclusion, we suggest that these Digital Divide-inspired contributions may be applicable to IP communications system design, development and measurement in general. The paper concludes with a brief dissertation completion plan. URI: http://hdl.handle.net/10566/485 Files in this item: 1
TuckerDigitalDivide2004.pdf (131.4Kb) -
Glaser, Meryl; Tucker, William D.; Mashao, Daniel (Telkom, 2004)[more][less]
Abstract: Following on the development of several prototypes, we have built a semi-automated Deaf Telephony prototype on the SoftBridge platform. This prototype relays text and speech between Deaf users on the Internet and hearing users on the telephone system. Previous work with a pilot trial in the laboratory revealed several opportunities for enhancement. We added a Wizard of Oz (WoOz) to replace the poorly performing automatic speech recognition functionality as well as H.323 breakout, more extensive logging and advanced call initiation functionality. In order to trial the current prototype, we initiated an Information and Communication Technology (ICT) training programme with the Deaf Community of Cape Town. Twenty Deaf users participated in the training. In addition to the training, much baseline user data was collected to give an indication of how Deaf users communicate with hearing users as well as how familiar they are with ICT devices and services. The work for the rest of this year requires us to recruit and train a WoOz operator. Subsequent trials will essentially consist of monthly cycles of prototype introduction, training, automated metric and log collection, user feedback and then feature enhancement. Linguistic analyses of the text output of the Deaf users will be analyzed. We hope to refine the SoftBridge prototype to fit the needs of the Deaf and hearing users, from both technical and social viewpoints. We expect that these iterative cycles will continue for some time and will teach us many lessons regarding multi-modal semi-synchronous IP-based communications systems. URI: http://hdl.handle.net/10566/447 Files in this item: 1
GlaserTuckerMashaoDeafTelephony2004.pdf (133.0Kb)
Now showing items 1-5 of 5