Patient’s access to records
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A long-standing patient in an established practice requests her dental records and x-rays from the practice receptionist. She was last seen three years ago. Despite an intensive search, the receptionist is unable to locate the file. The patient says that she is entitled by law to have access to her records at any time. The receptionist then informs her that her record might have been destroyed the previous year, since she had not been to the practice for a long time.